Scalable CommunicationsGaining and retaining customers' loyalty in a highly competitive retail environment
Research reveals that only 34% of customers will stay on the phone for approximately 90 seconds, while 44% will wait in store for the same period.How long are you keeping your customers holding on?
Read the full "90 second warning to retailers" research report.
In today's multi-channel retail environment, consumers now have more choices then ever before. Customers can now shop in many ways using the internet, telephone and fax, so it is essential that retailers use seamlessly integrated technology to provide the best possible customer experience, 24/7.
Scalable Communications understand the retail industry and know that consumers are more demanding then ever. Each technical solution is tailored to deliver the required performance, capability and resilience whilst keeping costs to a minimum.
Individual users can benefit from improved application performance and availability, whilst companies can benefit from efficient systems delivery and improved employee efficiencies and communication.
Although every retailer is unique, you still need to address common issues such as
- Abandoned call and customer assistance solutions
- Shrinkage and safety solutions
- Productivity solutions that target sales associates or corporate employees
- Mobility solutions that differ between the needs of the store or corporate
- Cost control, shrinkage and inventory management
We can build our solutions around your existing infrastructure to allow you to grow the solution at your pace. Applications can be easily added over time, and of course you benefit from the advantages of IP from the beginning.
Scalable have expertise across the Retail sector - our longest standing retail customer being B&Q - to provide you with a solution that covers all of today’s technology requirements, from RFID to PCI compliance, LAN acceleration to distributed telephony, WiFi to handheld terminal requirements or on-line security and e-commerce we are the partner of choice.
Scalable Communications is a leading independent provider of communications solutions, delivering our converge, unify and secure ethos. We bring a consultative and holistic approach to your business, understanding where you are today, your long term goals and the challenges you face in getting there. As part of this, we undertake an audit of your business applications, IT infrastructure and all your fixed and mobile communications bills and deliver a solution which fits your business.
For further information on Scalable Communications' solutions for the Retail industry, please contact us.
01628 852 500
